• All areas are expected to be free of clutter.
• Fireplaces must be unused for 72 hours prior to cleaning.
• Clients are required to inform GP Cleaning of items or surfaces needing special care.
• We are NOT responsible for damage due to fault and/or improper installation of any item.
• GP Cleaning does NOT guarantee the removal of stains such as rust, mildew or others caused by hard water build-up or lack of maintenance.
• All dogs or other pets should be put away during cleaning, we are NOT responsible for their care if you leave them out.
• All-important items should be put away during cleaning to prevent any possible accidents.
• All Clients have 24 hours to contact GP Cleaning Services with any issues or complaints, If the issue was given within 24hrs we will come back free of charge to fix the area/s of concern, after 24 hours all clients accept that we are not held accountable.

• We do not offer refunds, but we do guarantee that we can come back and correct any errors caused by cleaners hired by GP Cleaning Services within 24h or as soon as possible.
• We cannot guarantee cleanings to be finished by a certain time, it depends on the scope of the work if any clients need the cleaners to be finished by a specific time, it is the client’s responsibility to inform the company before the cleaning begins.
• All fees are due promptly on the day of service and must be paid via cash, credit card or money transfer only, unless agreed otherwise.
• For safety, it is recommended that no other jobs are undertaken while we are cleaning. The presence of other workers accessing the property might affect the cost and time needed to complete the cleaning to your satisfaction.

• Prices are subject to change if surfaces are excessively dirty and cause cleaners to spend an excess amount of time on areas. Cleaners will not clean areas filled with clutter or areas covered in hazardous material which can include but not limited to human and animal waste.
• Promotions and Special / offers are usually applied to new clients/address only.
• All appointments cancellations are subject to 25% fee if they are canceled less than 48h prior to the appointment. We reserve the right to cancel scheduled cleanings due to inclement weather.
• Customers are required to provide access to the property, water, and electricity for all cleaning services.
• GP Cleaning agrees to keep keys and other client information secure and confidential. Locksmith fees are paid only if GP Cleaning misplaces the keys.
• GP Cleaning prefers that alarms are kept off for the day of cleaning. If it must be on and the alarm is triggered, GP Cleaning is not responsible for any fees associated with the alarm.

We appreciate your understanding of these guidelines and thank you for your business. Should you have any questions? Please reach out to us as soon as possible!